Bad exp, can't be a 3 star hotel.
Tue, 22 Jan – Wed, 23 Jan (1 Night) | 1 Room | 1 Guest
Bad exp, can't be a 3 star hotel.
The location was disgusting. We ended up walking around 1km with our luggage. Otherwise stay was comfortable and all the facilities were well organized. The room quality and food provision was up to my expectation.
Our room was not so great in looking, the interiors were not appealing. The service provided by the staff was average. Even the food was decent in taste. Altogether this is an average property.
I booked for three person eventually we were only two who stayed in the hotel. I requested the management over there to refund the amount for one in any kind but they were rude and refused arrogantly. Otherwise it a fine property and I didn't have any issue with the room service or quality over there.
The stay was nice in this property. The room was decent with all the facilities. The service provided by the staff was good and the food was nice in taste. It is a nice property.
The Hotel is nice and clean. The service was also satisfactory. Room equipments matched its star rating, such as the Televsion, the toiletries and the paint. The feel is decent enough. Its a recommended stay for business class as it is located in the heart of the city. The management was kind enogh to provide changing and bath faciltity to my driver also. A bed alongside with its off duty staff for the guest staff, the same would be highly appreciable. Overall, its a value for money Hotel.
I had very nice experience in this hotel. Hotel staff was very nice and cooperative and the food given by them was also good. The thing which I didnt liked about the hotel was that the hotel was located in a congested area. But the best thing about this hotel is its cleanliness and its food offered it was delicious. I would like to recommend this hotel to my friends.
This hotel is one of those who pretend to be good but actually they are one of the worst.First they messed with my booking and refused to give me a room.The manager Mr.Saurav is one of the worst i have met in the industry , he is too rude and never gives out clear picture as to what is happening with the booking.The hotel staff is again racial and more favorable to foreign tourists. The room is just basic.I had to get the bedsheets changed as there were stains on it. The bathroom is old and needs renovation. Breakfast : Just basic things some Indian some continental.The baked beans were too sweet , potatoes were cold , coffee not good , well i would say most of the Indian dishes were cold and did not even taste good.Second day they shifted the breakfast to -1 level because they had some group in the lobby to serve and the breakfast was reduced to half the choices we had first day and again Indian dishes were cold like pur/sabji etc. I never ate at any other restaurant as the prices they are charging are well above a 5 star in the same area.Even the bar is expensive as compared to other hotels.There is a wine shop 5 minutes from the hotel.I asked for ice cubes and it came in such a dirty looking ice box.Wish i could add picture of it here. The whole attitude of the hotel is not good , the staff is not ready to help , only one bell boy to get the luggage so it takes long.Toilets are dirty and need renovation. I never used the swiming pool.You cannot slow down the a.c in the room either on or off and its too noisy. The price they are charging is very high if we compare to the service and quality of everything in the hotel. Would not recommend this hotel to anyone.
i strongly recommend to go for this hotel whoever visit Varanasi, excellently kept room and very good service. I was really impressed. Thanks Ajith
(based on 510 reviews)
This is a hotel that does not give you value for money. Rooms are old and musty, the restaurant is minimum and does not offer any quality, as well as the staff don't understand hospitality. The staff don't have a sense of responsibility to provide hospitality and they don't know how to provide service. Very disappointed.
A hotel that struggles even to be 3 stars that others are more generous. All in our Intrepid / Peregrine tour group found that our rooms needed a really good clean as does the dining room. Dining room staff plentiful but inefficient and disorganised. Hot food at breakfast not kept hygienically warm. Surprisingly the shower head, water temp and pressure were very good. Terribly slow in room free wi-fi. A lack of hot water on our checkout day for a morning shower. One of the most disappointing hotels that we stayed at in 4 weeks across India. I would look elsewhere especially if a future western tourist.
One of the luxury hotel with a bit of old construction. Located in a busy locality in a quiet place. Staff is good and supportive. Gym/ fitness centre have only two treadmills and cycle. Breakfast options are good, ample options in food. You will find good number of tourist from India and outside India
It may be one of the old luxury hotels in Varanasi. It is located in the busy street but quite locality. The cost of the rooms are not worthy to the space and ambiance offered. The house keeping staff were good. The food is also not bad. The only thing that I noticed is the communication gap among the reception staff and their 'so called' head office. Our return was at night so we requested for a late check-out for both the rooms. They finally agreed to give us but asked for the similar amount that we have paid for one night. Which was not justified according to us. Contacting their HO, they mentioned that there is no room at all for a late check-out. Unfortunately we did not see any such rush during our stay at the hotel. Hope they get more professional to handle these.
spent 2 nights at this hotel while on a tour room was clean as was the bathroom the hotel is well equipped although the location is not so good but that doesn't really matter as the security is good. It is spacious with a pool etc. staff on the whole were friendly the food was OK we enjoyed our stay