Had a great stay at Hotel Surya on night of Diwali and after. Lovely garden setting and a special Diwali dinner and fireworks. Sincere,helpful and attentive staff. Speedy room service, clean and lots of hot water for after a busy day in Varanase.
A very well designed building, with a touch of heritage and serenity. Pleasant place to spend a couple days in an otherwise busy and noisy city. Simple, elegant and tastefully done interiors and very comfortable rooms.
I booked this place on a whim, and was very pleased with it! Excellent food, and attentive fast service. Beautiful courtyard, clean room, and what seemed to be more staff than guests! Always seemed to be someone to answer my questions and take my requests.
If I come back to Varanasi I will surely return.
The Hotel Surya was a welcome relief after arriving back in Varanasi for the second time. The first part of our adventure started right on the Ganges not far from the main ghats.
Arriving back in Varanasi, the idea of a swimming pool and some TLC while on our backpacking adventure was on our agenda as a special treat. This hotel is truly an oasis in a very busy city.
The staff couldnt have been more attentive and their care was very good. When I commented on a particular dish and asked to have my compliments directed to the chef, the chef came out to meet me and cooking tips were exchanged. This was very special for me and I know it will help in the execution of the dish at home.
They only had one short coming during our stay ... that was the spa service. I was very disappointed in this facility. I could have understood if they had been booked and not able to provide a service but that was not the case. The first attempt to procure a pedicure appointment, having arrived in the afternoon, was unsuccessful as they were not able to reach anyone to come in and provide the service. Setting up an appointment for the next morning at 9:00 not only did they fail to have a technician there but a message was not delivered to our room saying the service was not available. We left later that day and the special service I wanted the most was not provided.
Management was spoken to about this and I truly hope they have rectified this problem.
Other than that, the moonlight dining under the stars with linen table clothes and napkins with the doting staff and delectable menu were an enhancement to the goodnight sleep the comfy beds and quietness this hotel provided. Two thumbs up from these two single backpackers.
This was the second time that we stayed here after 4 years. Overall okay stay but the service must improve. Quite lukewarm reception and unprofessional behaviour from all staff both housekeeping and at the restaurants. It will be sad if the wonderful property cannot be visited because of the deterioration in the quality of service