Im thankful to Miss Esha Carlton for her wonderful help right on the first day during the checkin time. She herself provided me the help and didnt wait for any helper to escort me to my respective room and helped me with all sort of information I needed at that time. Thanks a lot Esha.
We stayed here in our last visit. We have to say that this was extremely good for couples like us. Centrally located, peaceful and calm, this hotel was the best choice made by us.
Staffs, specially at front desk were really polite and helpful. We were upgraded to the premium room category and when we came to know this at the time of check in, it made our day.
Everyone who are visiting Varanasi for the first time and looking for a good place to stay with her their budget, they must not look further than this hotel.
My rating for this hotel,4 star.Location,in the Cantonment Area,surrounded by the major star category hotels of Varanasi.Also,walkable distance to JVB Mall.The front desk team,wake up,not at all courteous,very dull approach,and was quite surprising not even a smile in their face.The deluxe category room,in the fifth floor,quite comfortable,with all amenities,the wash room,very big,with the wardrobe and luggage space.The toiletries and accessories,excellent.Wifi complimentary,good speed.Dinner ordered in the room,prepared as per my request,room service staff,polite and prompt.The housekeeping staff,available in the floor,they serve whatever required in no time and well trained.The restaurant,near the lobby,well done,complimentary breakfast,wide spread and well made preparations.Serving staff,good.Palak poori and paratha,very good.Stayed for a night,was quite satisfied.
The rooms are nice and the cleaning staff do a great job. However, beyond the room this hotel has lots to improve. A couple of examples: they don't have a liquor license so you can't even get a beer with dinner and when I got a pedicure they only had two nail polish colors to choose from! If you are just looking for a room, this hotel is fine but if you are expecting to dine/swim/spa/relax I would recommend other hotels in the area instead.
Plus-This place is located in the city area & is easily accessible. The food is good & palatable.
Minus-No activity or kid area. No open space or natural place in its vicinity.
Some of the staff is professional but yes Front Office needs Training.
Overall not a bad place as such if you want to explore Varanasi & just want to use that place for early breakfast & retiring to bed only. Bed & Breakfast place..