Our rooms were not ready on arrival,. The staff spent their evenings drinking and passing out on the couch. Towels were no where to be found, staff were unfriendly and rude. Looking at past reviews, this hotel has gone downhill fast, new owner? New Manager? What ever the reason they need to wake up and realise they are in the service industry.
Kshetra beach resort is a nice place near the beach. Almost 100 meters from the Varkala beach. Rooms are not that clean as expected. Windows are dirty. Service is not good. It has their own Ayurvedic Massage center. However, we have to wait for long, so we need to go for other option. If you get a deal with less money and don't want to spend time in hotel you can go for this resort.
I'm not a very fussy person but after seeing the room that we were presented with in comparison to what was presented online I was shocked and asked for a full refund which itself was met with hostility and rudeness.
I suggest they update their photos online to reflect what the hotel ACTUALLY looks like now.
So I actually didn't stay here, but I saw the rooms. There are better and then there are cheaper rooms. But I would not want to stay in either. It should be rated as budget accommodation, but the price is definitely too high to be that. The rooms were on Indian standards cleanish, but most of them lack a view or a porch so let's say I found better elsewhere.
Manager was nice though and I still might go and see if the ayurveda is of any worth...
First off, pictures do not represent the rooms. Mould everywhere, drain backs up when you shower, beat up headboard, uncomfortable beds, mosquitos, no screens on windows etc...
We were two guests, got one towel to share, no soap ( don't know if we were supposed to have or not).
No hot water from shower but that's ok, because you spend the day at the beach. You can order a bucket of hot water from reception.
Breakfast took one hour for eggs, toast, watered down pineapple juice, it came with "bacon" that looked like leftovers from someone else's breakfast.
Asked for fried eggs, got omelettes.
You're way better off eating on the boardwalk, some places take CC as well.
Our huge COMPLAINT at kshetra, was that they told us they take credit cards when we arrived and we could charge our room for services, well guess what? They LIED they didn't take credit cards, they took the SIM card out of the machine to tell you it's broken. So we had to use most of our cash.
Most other places will find a CC machine for you ( usually from another hote/business). Not them. They were unfriendly and unhelpful.
We stayed an extra night and they charged us more, instead of honouring the price ofthe first two nights, as is usual custom.
Don't stay here.