This was our second visit to Kerala and on our second visit also we opted to stay at Palm tree Heritage from 10th Nov.2015 to 13th Nov.15. We couldn't find the room at Pal Tree heritage and were given the option to stay at Annex, which was almost Rs.1500/- per night less expensive. We had apprehensions as we were very impressed with Palm Tree Heritage still we decided to stay at Annex. We were not disappointed at all. We have booked sea facing room but we were given room at first floor which had partial sea view. On our request we were immediately given room at ground floor were we had clear view of sea from the room as well as from balcony. Yes, for the breakfast, lunch and dinner we have to go to Palm tree heritage but it's ok considering hospitality showered by the staff of hotel. We had asked for the pick-up from Trivandrum Airport and our flight got delayed by more than one hour and reached at around 10:30pm. But the driver waited for us and drove us safely to Varkala at night. It was quite safe as I was traveling with my wife and 13yrs old daughter. We were assured that the vehicle and driver from the hotel will pick us from the airport and not by any other hired taxi. We had pre-booked our dinner and it was right there for us even we reached late. The care taker of Annex served us dinner in our room at around 12:00am or so. Therefore no trouble at all on arrival as well as during our stay for three nights. It's always a pleasure to stay at Palm Tree and we always enjoyed their hospitality.