The staff and service is excellent
Mon, 23 Jan – Tue, 24 Jan (1 Night) | 1 Room | 1 Guest
Near Government Guest House, Varkala , 695141 | Show on map
The staff and service is excellent
Loved the outdoors, will come back
(based on 674 reviews)
The room was very spacious and comfortable, and we slept very well. We'd been staying in cheaper places in Kerala and wanted to treat ourselves to a night in a nice room and the Gateway provided that. Staff were good, very keen to help. Only minor quibbles: the shower wasn't very hot (although this was ok given the climate) and we were not allowed to order from the a la carte breakfast menu. Otherwise, it was a good stay.
It was a family trip in the month of December, so, the weather was at its best. Was our 1st visit to Varkala and this being the only star hotel, selected this one. Hotel is good, standard breakfast as usual for a Taj hotel. Staff polite and cordial. Got a room next to the generator set, however, was changed next day. Now some interesting comments. 1) The resort is not at beach front and you have to walk down about 5min. 2) The centre of activity is the NORTH CLIFF and the beach out there. Via beach, you can walk that side in 7 min. However, after 19.00h, that's prohibited. Means, you can come back by tuk-tuk or Auto rickshaw as we call them in India. Charges, 60-80 rupees and 5 min drive. 3) Having discovered NORTH CLIFF zone, I would rather stay that side next time. There are numerous eating joints out there which are reasonable in price, great in taste. In general, Varkala beach is very good, much better than Kovalam.
We had a wonderful 4 night stay at the hotel for NYE. The rooms are modern and clean, the hotel staff are helpful and friendly. The pool is lovely although when the hotel is busy there aren't enough deck chairs for everyone to sit around the pool. My only criticism of the pool area would be that the towels are a bit worse for wear and could do with being replaced. The hotel is a short walk from the beach and from north cliff which has wonderful cafes and restaurants at. Overall we had a fantastic stay in Varkala and I would highly recommend the hotel.
Overall this hotel was a huge disappointment from the very beginning, especially at the price range. We had sent a message through booking.com with our booking to arrange an airport pickup, no one responded and no one picked up. The room was ok, but filled with mosquitos, dirty walls, The night manager was the only member of the staff that provided us with great service, the rest was not what I would expect from a luxury property. The night manager really was great, but the rest were hopeless. We also had massages, they were ok but nothing special and the workout room is just two cardio machines, nothing else. Also it was our honeymoon, and they did absolutely nothing special for us. Spend your money somewhere else.
First off, its a gateway property and not Vivanta. So tone down that expectation !(although the pricing is not much different) I was here for Xmas weekend. My room (a garden suite I guess) was large and comfy enough. General cleanliness of property was fine. The backyard gate leads you to the beach via the reaer side of a bunch of smaller resorts. The front desk personnel (ammu) and the floor in-charge (arjun) were very courteous and were there to help anytime. I would give an A+ for the service while the property itself is not as impressive as a Vivanta or Leela. It felt like a place where large annual corporate get-togethers would be held. The food was the most unimpressive part (breakfast and xmas dinner). The Xmas dinner lacked flavor (as in, nothing I tasted really wow'd me). They did have some decent pasta salads on the buffet and the usual grilled chicken and seafood. Also, you only get beer and wine here. I was expecting this property to serve liquor because its a resort property. Had to trek to the cliff area restaurants that were serving up alcohol. hey, atleast I got lucky and won a prize at their Christmas party !
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