On arrival no-one knew about our booking, the hotel is a bit like a building site though the pool is lovely, the rooms are wierd with gravel on the floor which makes most of the area unusable and I dread to think how filthy it all is, there is no wifi, and the Manager is sooo rude and made us feel completely unwelcome because we had booked a deal through booking.com. He complained about us not paying the top price and banned us from the restaurant for breakfast presumably to avoid us telling the other guests what we thought, he also told us that he was in a difficult financial situation which is why he had let the rooms at a cheaper rate to fill up the hotel. The actual place is half built and some way out of Varkala itself. There are steps down to the beach which are very tricky and the sea is often too rough for safe swimming. This was the most unfriendly place we stayed during our time in India, let down by the main staff.