Stayed at this hotel for two nights in Dec. 17. Despite all the facilities of a star rated property like tea/coffee maker,bathroom toiletries and room gadgets, this hotel lacks in proper maintenance of basic infrastructure. There is a vegetarian restaurant in the hotel which offers typical South Indian dishes but without much option for the tourists from other regions. The Travel Desk is professional though their package is very costly. The location is nearby Vijaywada railway station and that is a plus for the tourists. On the whole, an average stay to say the least.
Southern Grand group of hotels is an associate of the well-known Southern travels Private Ltd, Which arranges travels and tourism within and outside our country. Apart from Delhi and Jaipur, it has set up a hotel with 37 rooms spread over three floors in Gandhinagar, Vijayawada in 2012. We selected this hotel as it is located in the heart of the city and is very near to tourist sites and temples like Durga Temple, Bhavani Island, Undavalli caves, Rajiv Gandhi Park and Prakasam Barrage. Hotel Southern Grand is just o.5 km from Railway station, one k.m from the Main Bus stand and 19 kms from Gannavaram airport. It is a 3-star hotel with deluxe, Executive deluxe and Royal Southern types of rooms.
The room tariffs vary from 2,800/ to 4,500/- depending on the type of room selected by us. The room is spacious with all modern facilities like wifi, cable T.V. A.C. tea/coffee maker, mineral water, mini-fridge, storage space, laundry service, electronic locker, and study table and bathroom toiletries. Complimentary pick up and drop are arranged from Airport/Railway Station/ Bus Stand on advance information. But as we booked rooms through booking.com site we were not provided this facility. Complimentary breakfast is also given to customers at 8.00 a.m. As we were three persons we were given one spare bed beside the cots. The hotel authorities kindly permitted us to stay for four hours beyond check out time (12.00 noon) by charging a nominal amount. On the first floor there is an air-conditioned banquet hall available on rent with a seating capacity of 200 persons for organizing conferences, parties and functions. There is Arya Bhavan restaurant on the ground floor where you can have pure vegetarian items of both South Indian and North Indian types. Though there is parking space, the room provided for drivers is not neatly maintained. The room service is quite pathetic as soaps, towels and mug were given only after we asked for them. Housekeeping staff should pay more attention to clean maintenance of the rooms. Pamphlets giving information about neighboring tourist places and temples may be provided. Tea /coffee may be provided at 6.30 a.m. in the morning along with complimentary newspaper. One finds quite cosy and comfortable stay in this hotel which has all facilities and is quite near all tourist places.
The cleanliness of the hotel is very poor. Even bed spreads we're not found changed while check in. Full of mosquito's . No proper. Service. WiFi not at all connected
The food quality is low. Even fruits are not given in breakfast. Service takes much more time
I am a frequent traveller across the globe and I havent seen a hotel as cunning as this. Let me start off from the beginning. The check-in time of the hotel is 12.00 and I reached the hotel at 3.00 after a long drive and still my room wasnt ready. Anyways I was cool as I didnt want to spoil my day and I got I after 30 mins. And the most crazy thing is that at the time of booking the hotel offers 3 categories of rooms( deluxe/super deluxe and executive). I booked the super deluxe and I remembered the picture of the room on the site. And at the time of checkin I told the front desk that that I have booked for the super deluxe and he even acknowledged it and when I went to the room, it was stinking and filled with room freshner. Im not exaggerating at all. It was stinking to even the most average traveller. And I realised it wasnt a super deluxe. When I confronted the front desk they said sorry and gave me the super deluxe room which was good enough atleast that wasnt smelling. Then the bathroom door wouldnt close. I complained to the front desk, they said they will send someone and no one came even after my 3 days of stay.
The most crazy thing was that,it has a card sensor locking system for the door. And I happened to misplace and lose the card. I travel a lot and when we lose the card we ask for another and any hotel gives you a new one. Which is so easy. But this hotel doesnt have an extra card and what was so stupid was that they asked me to pay 300 rupees for losing. Im the market each card cost is 15 rupees and no hotel even asks u for that. I literally had to yell at them. For me that 300 rupees wasnt big, I just cannot tolerate being cheated. And when I refused to pay they gave in.
The property claims to have parking for cars. They do have but very limited and thats almost on the road and u will have to be challenging other car owners to
Get ur space to park.
On the whole its a pathetic hotel and I will never stay here again. All the facilities offered in the room werent just clean and wasnt worked or was so unprofessional. Even the closets are mounted so high that ur legs dont even reach the floor. Its so stupid. That you can only understand when u stay there.
They try to be so stingy on literally anything including wifi. They say that wifi doesnt work in that tiny lobby but it actually does. They just arent customer friendly.
I had booked a room through Makemytrip on this hotel, when it said rooms were available. However, when I reached there, I was asked to move to a partner hotel because they had run out of rooms. The partner hotel rooms were ridiculously in poor shape, especially considering the amount spent on them. I had to argue with the staff here to get shifted to a reasonable room, almost 8 hours after original check-in time.
The staff were also unreasonable at times. Overall, not a good experience.