Poorly maintained rooms
by DharamChandC1 on
Highly over rated and over priced
Worst ever place visited..
Rooms are poorly maintained though outside naturality is at its best...food is ok..but see the photos of the rooms which maintained and they charge hefty amount
Reception staff at its worst you cannot see a smile on there face at all.
Took a honeymoon package for 5000 extra and complimentary fruit basket was handed to me at night 9.30 p.m at restaurant while listening to live music...they do not have coutesy where and and how to give...
Surprise room decoration was told to be done at night and done during day...
Food for candle light dinner ..there are very few options to choose from...which we did not like at alll...
Food served at 1 p.m at the start of lunch time served ice cold each and every item...when i complained they obliged and changed it immediately...
Staff at restaurant are very good always smiling and ready to serve...
I do not think that they spend any money for maintenance inside the rooms....
Free coupon for complementary head and shoulders massage given to me was cancelled when took honeymoon package.... why??
When argued they were ready to give 1 hour after the body massage wheres i booked for two different days...
Morning walk at 11 am was told to us when we reached at that time they told already finished early in the morning...they could have arranged alternate person to accompany us..but no ..they made us sit idly...
Overall it was not worth at all...
U can go for short abroad trip spending so much
Though after giving complaint to the booking agent no proper response...and they themselves (booking agent ) is tellin me to post in travel sites....
Do not go.rooms not worth paying
If still want to go then take only haven rooms... Other categories not worth paying
by Meander655275 on
It was very nice to stay at the resort. The receiving and send-off gestures were good. The oil spa was relaxing. the environment and the river flow sound was refreshing and relaxing. The out of city life was the best part. the nature that speaks to us and the pure water was a blessing for us. The Resort is well maintained. Overall Hospitality was good. If you are planning to visit, try to book the treehouse for a day at least during your stay. The pick-up and drop facility was up to the expectation. You can contact the resort for the pick-up and drop facility.
Our Family Reunion in Vythiri Resort
by Amma03 on
Wow! No better words to describe the wonderful experience of our stay in Vythiri Resort!!
After lot of research, and hearing the reviews from our friends and near and dear ones, we finally decided on Vythiri Resort to celebrate our family Reunion from 21st to 24th Dec 2019. It was one of the best choices as everything was at its best and we couldn't have asked for more to make our trip memorable.
We would like to thank 3 people Mr. Gk, the reception committee Mrs. Shanthi Pratheesh and Mr. Pratheesh who made our trip so memorable. All were very kind, friendly and made us feel very comfortable right from the minute we first interacted with them - starting from booking, planning our itinerary, taking care of all our needs till seeing us off to the airport!
We relished the nature and surroundings which forced us to click quite a lot of pictures during our stay. The resort is so beautiful and calm, that it blends extremely well into its surroundings being fully surrounded by greenery of Tea and coffee estates including the private water falls,trekking activities,Nature walk etc etc.
Last but not the least to tell about our stay, excellent service.. ..,This commitment to customer service is just one of the examples; they truly were committed a lot and made our stay very pleasant
In these 3 days of our stay, all of the staff, made us a complete fan of your resort. Be it service, staff, facilities, courtesy: This resort scores full points in every aspect. We have stayed in many expensive hotels in Kerala, but this resort beats them all. Location is just marvellous, amidst thick forest! Through out the day your entire team tried to engage our people through various recreational activities. The elderly and the kids enjoyed thoroughly.
The service, ambience and serenity was fantastic. The food was great and so also was the decent extra curricular activities. The big pool, jacuzzi section in our rooms, the spa and most importantly the kids games area were amazing. But the cherry on the top was the hospitality with a personal touch and attention to service that sets this Resort apart.
Thanks a lot to various smiling faces who genuinely kept on asking about our stay and special thanks to the F&B team for spoiling our kids with cakes, Waffles and what not....The infants got freshly made food suitable to their taste, with lots of friendliness and compliments. Each and everyone working there is a star.
In short, Thanks Vythiri Resort for making our stay memorable. We are sure to be your permanent guests in the future!
Once again, a Big Thanks to Team GK for making our stay that extra special!
by USDMumbai on
We stayed at the resort for a Team outing over the week-end. Super location, nicely maintained property and amenities. Rooms were quite spacious. The foodie in me was spoilt with choices. Loved the menu and food quality. Will give 10+ out of 10 on food. Staff were extremely helpful and courteous. The quality of sports amenities and equipments can be improved. TT balls were not good. Pool table top cloth was peeled off at many places and basketballs need to be replaced. It will be good if someone can keep a check on these small things so that they are replaced in time. Overall, had a super stay and experience with all my friends. Will definitely plan for a family trip soon and recommend others to experience this place.
Website is misleading and Dampness in room
by neerajsoni_03 on
The Pictures are misleading on the website and social media, actual property is no where close to what they have claimed. Below average property and staff.
We were allocated a room next to the waterfall which has a lot of noise, on request we got that changed immediately.
After changing the room new set of troubles started there is too much dampness in the room, even paper was moist and couldnt write with a pen on that within an hour. The flooring is completely wet you can see footprints the mirror in the bathroom is moist n blurred and the hotel claims it is normal. To top it up we had a visitor in our room, Lizard.
Hotel management is insensitive and not interested in understanding you problem, their only defense to all this was. Its a rain forest and one should expect this.
Swimming pool had Algae on the edge for added flavor to swimming guest.
Which we are ok with, then property shouldn't be charging like Taj or Oberoi.
Food is below Average
Stay is Way below Average
Value for Money is way below Average
Staff courtesy is also way below average (Mr Matthew)
We left a day earlier and let the booking go waste without refund.
Strictly avoid stay at the property