Kenilworth Resort & Spa

It is indeed a beautiful hotel and resort and value for money, Beautiful interiors, From guards to the staff was very much cooperative, Swimming pool is very beautiful with relaxing environmental and poolside bar, Salute restaurant was good & had delicious pizza, The palm coffee shop, So many options for breakfast having delicious food. All in all amazing experience. We will go back again to stay in beautiful hotel which is having an added advantage for which it has beach on side.

We stayed 2 weeks at Kenilworth I March 2020. It was clean and nice hotel but very bad service and communication from the staff. It felt like the staff didnt want to work at the hotel. Pool, gym and spa closed due to the Corona Virus but that was only told to the guests through ONE paper in the reception. And 2 signs at the Pool saying CLOSED. Two days later the restaurants closed without telling any guests. And the breakfast buffet. And the lamps at the hotel area started to shut down the last days we stayed. We think some shut downs were because of low season but still we paid very much to stay there. So we were wishing for a good service and compensation then. We got no answers when we asked why they didnt communicated this to the guests and if they had any plan to give us any compensation. All of the staff just said I will talk to the manager and come back to you. No one came back to us. After 5 days with no information from the hotel, we finally got to meet the manager. But she only told us that we shouldnt have followed the restrictions and used the pool anyway? The pool had 2 signs that it was closed, the sun beds mattresses were gone and the pool bar was closed. I dont think any one would have a thought to break that rule then? But she only put this back on us and didnt say anything to compensate us but some discount on the food which we had to ask for. Very bad service. The staff were very quiet, not so happy and it felt like they didnt want to be there. And the manager handled this situation very bad so maybe thats how the management handle the staff also. Felt like that.

We stayed at Kenilworth for 2 weeks and had a bad experience which got worse. Due to Coronavirus the hotel shut down the pool, gym and spa - which is understandable. But there was no information except from some bad written signs. The staff did not talked to us about it at all, which maybe wasnt a surprise since they did not even say hello or good morning in the reception ever. When we talked to the reception manager she promised to get back to us - which she never did even thought we asked for answers several days in a row. Finally - to compensate the loss of swimming pool, spa, buffet breakfast and gym the hotel (after several reminders) could offer 5% discount on our restaurant bills. Kenilworth is not a 5-star hotel and unfortunately we wont come back or recommend anyone to stay there as well.

It was very nice place to stay..I personally thank the staffs especially Miss Blossy for the property show arond and the services..It was a memorable stay for me.. We would love to vist this resort evry vaccation.

We have been visited here for our honeymoon. The welcome and room was specially decorated by the staff (Blossy n Aleena)..Nice ambiance of the resort with pool n beautyfull beaches around to hangout in eve , food served in resturant was tasty n nice..Thank you so much #kelinworth #resort for making the trip so special..Gib bless the staff..keep the sprit up