Kenilworth Resort & Spa

Enjoyed the stay. Big property spread in a good location in a close proximity to utorda beach. Room, pool and other amenities were excellent. Room service was timely. Only issue was breakfast. options for South Indian was limited with poor quality probably prepared by unskilled cook. Coconut chutney was rotten. On questioning, they changed it. Idlis were hard. Most items served on second day of our stay were repetitive. We felt staters which left over on previous day were served again after storing it. Cannot accept in such a high rated property. This made us opt for food in a beach shack. Blossy in the reception was kind enough to welcome us and was supportive during the stay.

We stayed at Kenilworth this December for New Year's eve gala. After great recommendation from a close friend who is a regular here, we booked this hotel in South Goa as it was away from the hustle and bustle of the North Goa party scene. Their online response was prompt and we completed all formalities and payments including booking of airport pickup to and fro. As per the reservation desk - we were promised that there would be someone at the airport with a placard to pick us up, welcome drink etc. However, the hotel stay was a hit and a miss for us. To start with when we landed in Goa, there was no one to pick us up, after calling the hotel, the lady who handled my reservation was unaware and had to check up if I had paid for my airport pick up, etc. So after waiting for 15 minutes or more, I managed to locate the driver, however, he was unaware that he had to pick us up as the hotel had not instructed him/nor he had a board in our name. Anyways the car took us but again the driver's contractor called to confirmed if I will be paying the driver or the hotel directly. So I guess the hotel had no co-ordination with the 3rd party travel provider. So it is advisable that one has to reconfirm your travel arrangements with the hotel desk, as the co-ordination definitely needs some improvement. After a long flight international flight we assumed arriving at the hotel would be relaxing but our ordeal didn't stop there. We were not offered any welcome drink etc, and the reception check in lady couldn't find our payment history and kept on reminding us that we need to pay the balance payment. Luckily I had printouts of their entire emails and what they promised and after co-ordinating with the accounts (which she had done in the first place), things got sorted out. Their excuse was there was a large party of guests checking out hence the chaos. We were allotted our room - a deluxe , however, please take note, if you are a family of four, with two kids (including an 17yr old) , the extra bed can be fitted in only if the two chairs are removed, so you can forget about in-room dining. while the rooms are small, so it would be better you book the family room. So after meeting the manager - Mr Sanjay and explaining that we were not happy about the room, he was apologetic and upgraded us to the family room. Also, Mrs Teresa was very helpful in getting things sorted out and seeing that our luggage was transferred to our new room. We had lunch at The Palms, we ordered a la carte from the menu, some traditional goan fish curry, chicken which was awesome. So things were getting better. The family room (No 39) was big enough with sofa bed for my teen, while the king bed was huge with comfortable matteress and pillows. The bathroom had a musty smell, for which I had to call housekeeping who were prompt to get rid of it. The room has access to an outdoor verandah and seating, however, the door was jammed and we could not access it. The housekeeping are prompt to restock toiletries etc. The hotel offers Boutique range of soaps and shampoos. Coming to the property, it is breathtakingly beautiful, with large pools, a jacuzzi, large wide manicured landscape and access to the beach that seems so private. A good place to relax, if you are looking to avoid the hustle and bustle of North Goa. My little one enjoyed the kid's pool which has a water slide. There are bicycles that you can rent. Dinner buffet at the Palms was good, but could be better, as vegetarian options were more in comparison to the only two Non-veg options on the buffet counter. Desserts included pastries, ice-cream and Bengali sweets were great, however, fresh fruits were missing, and I had to bring it to the notice of the restaurant manager. My suggestion was taken, and next day I did see fresh fruits as part of the buffet. Breakfast is good and had an egg and a dosa station. Other options included a wide variety of Indian and continental breakfast items including pastries, muffins, croissants, etc. So Kenilworth's breakfast will definitely keep you full for the day. The New Year's eve gala was a spectacular affair with a live band and a grand buffet. It was beautifully arranged. So all in all, this stay at Kenilworth had its own share of hits and misses. A little bit of co-ordination between the reservation desk would have definitely made our stay much more happier. However, full points go to the manager Mr Sanjay and Ms Theresa, who tried to overcome all the issues that we faced and solved them promptly.

We went on the 14th of January for our Anniversary and were surprised by the upgrade of room by Blossy D'Souza. We were in for another surprise where our room was decorated with flowers, candles and balloons with complimentary cake, a bottle of red wine and chocolates! The pools are world class and the best in Goa ! The staff right from the security guard, pool staff to the manager are polite, friendly and ready to help. Will definitely visit again soon. Thank you Blossy.

We came to Goa because of this hotel. The son and daughter of our friends that we went with had stayed there when they worked for Monarch. They told us about the hotel and the beach shack restaurants. Nothing disappointed us, we fell in love immediately. The hotel is charming and service was of the highest standard. We were staying bed and breakfast as we wanted to sample the beach restaurants. Breakfast was fabulous every morning of our 7 days stay. There was a really good variety on offer which changed daily my favourite was the local dishes which were just amazing. There were 2 weddings in the grounds while were there both over 3 days, they were colourful and fascinating without being obtrusive and indeed added to our enjoyment. People watching the wedding parties by the pool during the day and then directly onto the beach from the hotel for the afternoon and again for the evening was our routine and one we were happy to follow as everything was just great. The hotel has refurbished rooms and some like ours that are due for refurbishment. Some might call it shabby chic we looked at it as old world charm and actually added to the atmosphere. I can't overstate how much we're enjoyed the experience.

We stayed here with 3 families including my elderly inlaws. Great service, Clean and Excellent (really really tasty) food - awesome breakfast and very good lunch/dinner entrees. We booked this so we can hang out together in the resort and won't have to go anywhere. HOWEVER, unknown to us (they never told us at anytime during booking or check-in), the hotel was hosting a private doctor's event and that took everything away. The crowd was noisy, and they had a VERY VERY Loud reception party that started with live singers, music around 7ish and went on until later in the night. We could not use the common areas, including the pool, or walk around the resort. And forget the dinner place. We couldn't even hear ourselves talk. So we went to our rooms and we could still hear the music through the doors and windows. What a letdown!. I complained to the guest services, and all we got was an apology and see if they could move to a "quieter" area of the hotel. REALLY?? You couldn't have told us that you also host private loud parties in common (outdoor) areas? Had we known this, we would've booked somewhere else. And it was not the cheapest resort either. This was supposed to be a memorable trip after 27 years. Memorable, it is - but not in the best way. If you want to stay here - ASK if they are hosting any parties. Get it in writing and then and only then go there.