very bad experience.
Fri, 04 Dec – Sat, 05 Dec (1 Night) | 1 Room | 1 Guest
P.B.73 Kundan House Road, Fern Hill Post, Fernhill, Ooty , 643257 | Show on map
very bad experience.
The staff behavior of the hotel was good,already recommended this hotel to my friends for future bookings. the rooms verynice, at night the dance party was excellent over all it was a good stay at the hotel.
It is a horrible experience at sterling even after booking for 2 rooms we didn't get the rooms whereas we had the confirmation of hotel booking sms and email.We had to fight for the rooms after spending 18K for room charge.After travelling from bangalore to ooty with old parents any body can guess. It is better to avoid this kind of hotels .I will never refer any of my friends to this hotel in my life.
We had travelled down from Wyanad on Diwali day to Ooty. We reached by evening and had received a compact room. The room was a newsly rennovated space - very compact indeed. Furnitures and fittings were eally new but the bathroom was really conjusted. One can not move around. There was a good surprise that night - the staff entertained us with Dance and Drama and there was sufficient fire crackers for a great Diwali firework that ended the night Food was really great and had plenty of variety Overall the stay was good, except that you should not choose a compact room as its too small for a family of 2 adults and 2 childen
Wonderful stay , clean rooms , courteous staff , prompt service . Esp Holiday Mgr Michael , was wonderful . Breakfast buffet had a good spread, infact my 2 yr old daughter enjoyed the company of hotel staff . We had the renovated rooms & it gave us a pleasant stay , microwave , cutlery , hotwater , heater, comfortable mattress , excellent hosuekeeping , esp bala's services . Infact when we wanted to extend our stay for one more day in the same place, travelguru executive - Parth , asked us for an exorbitant rate. But Janice the Front Office Mgr gave us the best rates & we extended our stay for one more day . Infact its the 6th time , that we were going to sterling fernhill , and this was the best of all our trips . I would Thank all the hotel staff , esp Michael , for the pleasant stay in Ooty .
(based on 2349 reviews)
Stay was very comfortable and worthy Tasty food by Jeeth and amazing magic show by Ehshan. The view from the room was a good one overlooking the valley. There is a bar within the resort. Value for money for the two nights we spent here.
We were on family holiday and stayed for 4 nights along with my wife and parents. This is our 2nd holiday at the sterling Fern hill Ooty and i would say just like our previous experience, we had a warm welcome and comfortable stay at the resort this time too. Amid Covid when everyone is scared to travel, the SOP for Covid follwed at the resort was very well implemented and organised, all guests were checked properly daily and everyone observed wearing masks. 5 stars for the security guard at the gate who were doing their duty and Covid checks diligently every time we are going out and come back after sightseeing. I have visited many sterling resorts and the best is the hospitality rendered to the guests by the staff at every resort. They are always freindly and available to serve best within there limits. You may find slight delay in service as resorts are operating with limited staff due to Covid but the warm behaviour of the staff covers this. I planned this holiday to celebrate our wedding anniversary. Mr Ehsaan and his team did a excellent job in making same memorable for us by organising a candlelight dinner(Surely recommended for couples) with fabulous decorations and showed us few Magic tricks by Mr Ehsaan. Food prepared by Chef Jeet and Suresh was good. Variety of starters prepared by chef Jeet was tasty and Good. Candle light dinner menu was well drafted and same was cooked nicely my Chef Jeet. Best part you can select your own menu and convey same to chef for candle light dinner. Cake baked was fresh and tasty. Restaurant staff Mr Dheeraj, Sanjay, Nitin , Ehsaan, Joydeep and the rest were good,freindly and served us well and provided very good hospitality. Due to Covid presently no activities are organised and Spa service is not operational. Room service and restaurant is fully operational.
Excellent service by the restaurant staffs specially Mr.jeet chef and chef Shankar in service Mr.dheeraj,Mr.suresh,mr.sanjay and Mr.suraj they are taking care very well once again I thanks for all the staffs
Was awesome the entire experience and the staff are really supportive for the needs of the customers. Will return soon for the experience alone and as for the ambience its really picture perfect A big thank you for Mr Radha and Mr MD Ehshan.
The service was really awesome and loved it. Would recommend to all newly wed couples searching for a way out during this pandemic. A shoutout for Mr Radha and Mr MD Ehsaan for their awesome service and a big thank you.
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