Welcomhotel Bay Island Portblair - Member ITC Hotel Group

Good hotel and lovely location to spend holidays with family. . Located just be the sea the view and vibes are amazing. . WiFi works only in the Lobby area, but, if youbhave Airtel/BSNL sim, you can have some data service in the rooms as well. . Recently the place has been taken iver by the ITC chain of hotels and upliftment of the full hotel is under process.

Georgina was extremely supportive and all the staff was very helpful, thanks for the wonderful experience everyone was very nice and friendly loved the hospitality Will plan to come again with family.

Our 2 days stay was very comfortable. Staff was so cooperative specially Georgina and her whole team. We are bagging full of memories. Highly appreciated and recommend. Hotel is clean, staff is processional and very caring.

I was visiting the Andamans for the first time and when I saw that an ITC property is available in Port Blair, I quickly booked it, only to realise later what a horrible mistake that was. I have stayed at ITC properties in Agra, Jaipur and Mussoorie. But the WelcomHotel Bay Island at Port Blair is not worthy of being called an ITC. It took me 45 minutes just to Check-in! The receptionist Mr. Manoj is rude, arrogant and over smart. He somehow thinks he owns the property! Anyways, after that I made sure that I face no problem again when I have to check-in after 3 nights, so I provided him all the booking details (voucher code, booking reference number etc.) before-hand. Finally, we went in the room and it was really small. We asked for a change and were told that no other room is available at that time and we would be definitely getting a better room the next time. At dinner time, we opted for their buffet. The fried fish was cold and difficult to chew. The chicken curry had only chicken, no curry. When asked to rectify, they could not provide any curry, even though the buffet was still open. We had to check-out early morning to catch our ferry to Havelock. So we asked them about getting breakfast at 6.45 am. They told us it can be arranged but we need to inform by 10 pm, which we did. In the morning, no breakfast was provided even at 7 am, so we left hungry from a 5-star property. When we checked-in again on 07/02/2021 (the booking was non-refundable, so we had to) the same process started repeating. Mr. Manoj did not have our booking details which we had provided earlier. We again got a bad room and no change was offered. When we asked to speak to the manager, Mr. Manoj asked us the reason for the same. We told him that we would like to give feedback and so he connected us with the in-room dining manager instead. I am writing this review on 07/02/2021 while still staying in this god forsaken hotel. Their main problem is that the staff is highly unprofessional and not trained properly. I will NEVER come back to this hotel.

Those reading this review please do yourself a favour by not even thinking about this place forget visiting!!!! To begin with, the staff doesnt have any professional approach or conduct, no one gives a damn to take your order let alone service time.... even with your luck if you do manage someone to take orders, the reply is this item is not available , you get a feeling that staff is doing a big favour to you!!!! The entire place is unkempt, no one to pick up soiled utensils and to refill empty food warmers!!!! We had added luck when no one bothered to switch on the generator for an hour when the supply was cut!!!!