All group booking requests can be mailed to us at response@travelguru.com and we will revert to you within 24 hours. Alternately calling us on toll free 1 800 102 4878 (from all major mobile operators) or +91 22 40304878 (standard charges apply) with all details.

When looking for group bookings, we request you to please include as many details of your travel as possible, as number of adults and children travelling, preferred dates and destinations, budget, etc.

• For all Domestic bookings – Rs. 250/-
• For all International bookings – Rs. 500/-

• You can make online payments for flight tickets using all major credit cards including Visa, Mastercard, Diners Club and Amex.
• For online hotel bookings, only Visa and Mastercard credit cards are accepted.
• For offline hotel and vacation bookings, Visa, Mastercard, and Amex cards are accepted.
• Cash deposits in ICICI Bank, HDFC Bank, and Citibank will also be accepted for flights and hotels bookings.
• We also offer a cash on delivery payment option for hotel bookings. Please refer to the section below for more details.

• Payment by Credit cards – All Visa and MasterCards are accepted
• Payment by Cash Deposit – Cash can be deposited in ICICI Bank, HDFC Bank and CitiBank
• Payment by Cheque – Cheques can be deposited into the Travelguru accounts in ICICI Bank, HDFC Bank and CitiBank
• Wire Transfer – Cash can be wire transferred to the Travelguru accounts in the above mentioned banks from anywhere in India

Travelguru will roll out this service in a phased manner. We currently offer this service across 50 cities in India. They are:

• Please ensure that the telephone number that you provide for the Cash On Delivery is always available and answered
• It is important that your address and landmark are very clear. This will help us locate you easily and complete the process faster
• Please be available at the designated address with the complete cash as per the provisional voucher sent to you. Your booking may get cancelled if we do not receive complete cash on the designated date
• Before payment of cash to ExpressIT, please make sure that the person approaching you is a genuine employee of ExpressIT and that he provides you an official ExpressIT receipt and a Travelguru provisional booking voucher
• We work through weekends. So the complete turnaround for your booking should not be more that 72 hours. Please call us if you do not receive your confirmed booking voucher within 72 hours of the booking

• At a network level, your card information is protected by Secured Socket Layer (SSL) technology, provide by Thawte, the encryption technology industry leader.
• All IP (Internet Protocol) addresses are tracked and stored. They are required to locate people who may use a card for fraudulent activities.

Physical Security

• Our Customer Service Executives are not allowed to carry their mobile phones or any other personal belonging on the work floor.
• Note pads given to Customer Service Executives is serial numbered and shredded in that order
• Access to shopping websites is barred on the work floor.

Third party authorisation

• For all transactions where the name of the card holder and the passenger differ, we insist on a Third Party Verification (TPA) process. The TPA is an internationally accepted methodology to check credit card fraud. Here we request the card holder to verify their card details and signatures in a faxed format, thus ensuring that the card holder is aware of the transaction.
• Insist on a telephone landline and an address to facilitate investigations in the future, if required.
• Cross check the validity of the transaction with the respective banker / card issuer. The Banker / Card issuer may call the call holder to authenticate this transaction.